Social
media is increasingly becoming the most popular source for consumers to
research products and express consumer feedback.
Today more than 60 precent of consumers researching
products through multiple online sources learnt about a specific brand or
retailer through social networking sites (Chandler Stephanie, 2013). The statistics
illustrate why it has become important for marketers to launch campaigns
through social media and have knowledge of the positive and negative effects
this marketing can have.
Researching
the Nike – She Runs the Night campaign makes it evident that without the use of
social media the brand may not have been as successful in sharing their message
to such a large number of people, than if they had launched the campaign using
another method.
Social media
allowed the company to create awareness of the event, while also marketing
their brand and products for women at potentially a lesser cost. The recognition
for the campaign led the marketing team to create a community and space for
women to begin conversations and organise running groups. This meant their
audience was regularly viewing the space and Nike could use this opportunity of
consistently sharing their symbols, messages and gain constant exposure for
their products in a cost effective environment.
The use of direct marketing between Nike
and their audience led to ideas for the event and instant event and marketing
feedback. This played a significant role in their campaign because it was
feedback from consumers that inspired the company to organise the running event
in the evening, as women preferred to run at night.